Have you ever sent an important email to a group, and had the fear that someone didn’t get your message? Imagine you’re the team mom for your child’s softball team. The location of the upcoming game gets changed, and you’re responsible for updating everyone. If you could instantly email the families who did not receive your location change email, would that save you time?
Our email reporting feature does exactly that – Saves you time when coordinating your group. Using a team as an example, here is how the feature works, and how you can benefit from it.
Having coached youth sports team, I will speak from my personal experience. In the past, I would send a group email or text to communicate with the team. Practice schedules, workouts, game information, the list goes on. This always caused two problems for me:
- I never knew who actually saw my email or text.
- I would get bombarded with irrelevant messages, which bothered everyone else in the group.
Those are the exact problems this feature solves. Here are the step by step instructions on how to leverage our email reporting feature.
Step 1: Invite Your Members
You can do this by adding emails in bulk, or adding them individually. Simply click on the big green plus button, and select “Invite members.”
This will display a screen that lets you invite your team via email. You also have the option to customize the invite message.
Step 2: Create Your Message
The fastest way to do that, is from the same green plus button. Just select “send new message.” This will open up a familiar looking message creation box. Here, you will enter all of the details for your message.
NOTE: Don’t worry if your members haven’t accepted your invite. Even pending members will receive this message.
Step 3: Manage Your Messages In One Place
The email will be sent out instantly. You will notice that your message was not only sent out via email, but was also posted on your feed. If someone wants to reply directly to you, they will reply to your email. This is also where you’ll access your email report.
NOTE: My favorite part – If people in your group want to communicate with everyone, they can do that directly in the comments section. This is what solves the problem of being bombarded with ‘reply all’ messages. Parents with questions can comment on a relevant message, keeping everything in one place.
Step 4: Leveraging Your Email Report
The moment the message gets sent, you can see who is opening your email, and who is not. Now, let’s say you’re starting to get worried that members didn’t see your important message. You will notice the “re-send to unopened” button. In just one click, this allows you to re-send your message, generating a sense of urgency. We’ve found that group leaders attempting to communicate with parents love this feature.
NOTE: Maybe some of the parents are super busy, and haven’t had the chance to check their email. Now, instead of having to email blast everyone in the group again, you can reach out to the few people that you know did not receive your email. This saves you time and eliminates the fear of wondering if everyone will show up to the right field.
Short and simple, right? I hope you enjoy this feature, and as always, let us know if there is anything we can do to help!